Privacy Statement
This Privacy Policy sets out the approach which Jones Lang LaSalle will take in relation to the treatment of Personal Information. It includes information on how Jones Lang LaSalle collects, uses, discloses and keeps secure, individuals' Personal Information. This policy has been drafted having regard to Jones Lang LaSalle obligations under the Privacy Act 1988 (including the new National Privacy Principles) (the Privacy Act). This Policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.

1. COLLECTION

1.1 Jones Lang LaSalle will only collect Personal Information where the information is necessary for Jones Lang LaSalle to perform one or more of its functions or activities. In this context, "collect" means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

1.2 Jones Lang LaSalle collects Personal Information primarily to supply customers with the products and services ordered from it and its related companies. Jones Lang LaSalle also collects and uses Personal Information for secondary purposes including:

• i. billing and account management
• ii. business planning and product development; and
• iii. to provide individuals with information about promotions, as well as the products and services of Jones Lang LaSalle affiliated companies and other organisations.
• iv. to enhance the online booking experience by displaying products and/or services that match the personal preferences of individuals based on their previous website browsing history and/or buying activity.

1.3 Jones Lang LaSalle will not collect Sensitive Information from individuals except with consent and only where it is necessary for Jones Lang LaSalle to collect such information for an activity or function.

1.4 Jones Lang LaSalle will not collect Personal Information secretly or in an underhanded way.

1.5 Jones Lang LaSalle will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.

2. USE

2.1 Jones Lang LaSalle will obtain an individual's consent for Use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual's Reasonable Expectations.

2.2 Jones Lang LaSalle Uses Personal Information primarily for the purposes listed in 1.2 above.

2.3 If Jones Lang LaSalle relies on the Direct Marketing exception to Direct Market to individuals it will ensure that:

• i. the individual is clearly notified of their right to Opt Out from further Direct Marketing;
• ii. there is only one Use of the information before the Opt Out right is given and this Use applies across all Jones Lang LaSalle Related Bodies Corporate (if the information is shared between those Related Bodies Corporate);
• iii. the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out; and
• iv. if the individual Opts Out of all Direct Marketing the Opt Out will be respected by Jones Lang LaSalle and all its Related Bodies Corporate.

2.4 Jones Lang LaSalle will not use Sensitive Information for Direct Marketing.

2.5 Jones Lang LaSalle may use Personal Information to avoid an imminent threat to a person's life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.

2.6 Jones Lang LaSalle will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

3. DISCLOSURE

3.1 Jones Lang LaSalle may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual's consent for Disclosures made under the credit reporting requirements of the Privacy Act.

3.2 Jones Lang LaSalle may Disclose Personal Information between Related Bodies Corporate. Where information is Disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.

3.3 Jones Lang LaSalle may Disclose Personal Information to unrelated third parties to enable outsourcing of functions (such as billing, customer relations management and order fulfilment), where that is Disclosure or Use for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual's Reasonable Expectations.

3.4 Jones Lang LaSalle will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.

3.5 Jones Lang LaSalle may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.

3.6 Jones Lang LaSalle may Disclose Personal Information to avoid an imminent threat to a person's life or to public safety.

3.7 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, Jones Lang LaSalle will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.

3.8 Jones Lang LaSalle does not generally sell or share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved. If the consent provided is conditional, Jones Lang LaSalle will take steps to ensure (by contract) that the use of its customer list by third parties does not exceed the scope of the consent.

4. INFORMATION QUALITY

4.1 Jones Lang LaSalle will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

4.2 Jones Lang LaSalle will take steps to destroy or de-identify Personal Information after as short a time as possible and after a maximum of seven years from the date of the last customer interaction, unless the law requires otherwise.

5. INFORMATION SECURITY

5.1 Jones Lang LaSalle requires employees and contractors to perform their duties in a manner that is consistent with Jones Lang LaSalle legal responsibilities in relation to privacy.

5.2 Jones Lang LaSalle will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Jones Lang LaSalle who have a genuine "need to know" as well as "right to know".

5.3 Jones Lang LaSalle will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.

6. ACCESS AND CORRECTION

6.1 Jones Lang LaSalle will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.

6.2 Jones Lang LaSalle will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.

6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting Jones Lang LaSalle Customer Service, as per the details on the website.

6.4 Jones Lang LaSalle can charge a fee for processing an access request but will generally not do so unless the request is complex or is resource intensive.

7. OPENNESS

7.1 Jones Lang LaSalle Customer Service representatives will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy, should do so by contacting Jones Lang LaSalle, as per the details on the Jones Lang LaSalle website.

7.2 Jones Lang LaSalle websites will contain a prominently displayed privacy statement and will include a copy of this Jones Lang LaSalle Privacy Policy.

8. ANONYMOUS TRANSACTIONS

8.1 Jones Lang LaSalle will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. Jones Lang LaSalle may however request visitors to provide Personal Information voluntarily to Jones Lang LaSalle (for example, as part of a competition or questionnaire).

9. TRANSFERRING PERSONAL INFORMATION OVERSEAS

9.1 Jones Lang LaSalle will take reasonable steps to limit the amount of Personal Information it sends to unrelated organisations overseas.

9.2 If Personal Information must be sent by Jones Lang LaSalle overseas for sound business reasons, Jones Lang LaSalle will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the National Privacy Principles, preferably as part of the services contract.

10. GLOSSARY

Collection Information means the information outlined in 1.3 notified to individuals prior to, or as soon as practical after, the collection of their Personal Information.

Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of Jones Lang LaSalle or a Related Body Corporate or those of an independent third party organisation.

Disclosure generally means the release of information outside Jones Lang LaSalle, including under a contract to carry out an "outsourced function".

Health Information means: a. information or an opinion about: i. the health or a disability (at any time) of an individual; or ii. an individual's expressed wishes about the future provision of health services to him or her; or iii. a health service provided or to be provided to an individual; that is also personal information; or b. other personal information collected to provide or in providing a health service; or c. other personal information about an individual collected in connection with the donation; or intended donation by the individual of his or her body parts or body substances.

Opt Out means an individual's expressed request not to receive further Direct Marketing.

Jones Lang LaSalle means all companies in the Jones Lang LaSalle Pty Ltd group.

Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.

Reasonable Expectation means a reasonable individual's expectation that their personal information might be Used or Disclosed for the particular purpose.

Related Body Corporate means that where a body corporate is: a holding company of another body corporate; a subsidiary of another body corporate; or a subsidiary of a holding company of another body corporate, the first mentioned body corporate and the other body corporate are deemed to be related to each other.

Sensitive Information means:

• a. information or an opinion about an individual's:
  • i. racial or ethnic origin; or
  • ii. political opinions; or
  • iii. membership of a political association; or
  • iv. religious beliefs or affiliations; or
  • v. philosophical beliefs; or
  • vi. membership of a professional or trade association; or
  • vii. membership of a trade union; or
  • viii. sexual preferences or practices; or
  • ix. criminal record; that is also personal information or
• b. Health Information about an individual.

Use means the handling of Personal Information within Jones Lang LaSalle.

Jones Lang LaSalle Privacy Statement

Please read for information on privacy safeguards on our web sites. This includes information as to how we collect, use and disclose information gathered on our web sites, including the use of cookies.

1. What Personal Information does Jones Lang LaSalle collect?

The types of personal information that Jones Lang LaSalle records will depend on your usage of our site. If you carry out a transaction online or send us an email, Jones Lang LaSalle will record information that may differ from the information Jones Lang LaSalle collects if you simply visit our site.

• i. Purchasing products or services: If you purchase products or services or apply to become a Jones Lang LaSalle customer, Jones Lang LaSalle requires you to provide certain details so that we can establish an account (if applicable) and provide you with the product or service. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase or setting up the account. Jones Lang LaSalle requires this information to help us process and manage your account. Jones Lang LaSalle also requests information to help us assess your credit worthiness (if applicable). Further details about this can be found in the terms and conditions for the product or service you are purchasing. If you purchase a product or service Jones Lang LaSalle also requires your credit card details in order to process the purchase. Jones Lang LaSalle may also request information about you in order to help you decide which product or service would best suit your needs.
• ii. Paying your account online or making other enquiries about your account: If you pay your account online, Jones Lang LaSalle requires you to provide your account details and credit card details in order to process the payment. If you make an online query about your account you will be required to provide your account details, password and contact details so that your inquiry can be resolved as soon as possible.
• iii. General requests: You can use the online forms for a number of other purposes such as to request further information about other Jones Lang LaSalle products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact information and information about any existing account. If you send us an email request, we will ask for similar information. We require this information to process your request and to improve the services we provide to you. When you are carrying out a transaction or simply making a query, Jones Lang LaSalle may also ask for information such as details about yourself or your company in order that Jones Lang LaSalle can better tailor its services or products to your needs and to provide you with information about a range of Jones Lang LaSalle services or products you might be interested in. Jones Lang LaSalle may also conduct voluntary surveys or request other voluntary information from time to time. These surveys provide Jones Lang LaSalle with important information that enables improvement in the types and quality of services offered and the manner in which those services are offered. It will always be clear whether the information requested is mandatory or voluntary.
• iv. Navigation Information: Each time you visit Jones Lang LaSalle web site, anonymous navigation information is collected by our servers. This information includes: the type of browser and operating system you are using; the address of the referring site (ie the previous site you had visited) and the website you leave our site to visit; o the date and time of your visit; your server's IP address (a number which is unique to the machine); and the address of the pages you accessed. This provides Jones Lang LaSalle with information about how the web site is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information. In addition, Jones Lang LaSalle web site, like many others, uses cookies. A cookie is a piece of information that the website sends to your browser and which is stored on your hard disk. A cookie helps to identify your browser to the website when you return to visit the site and identifies the previous requests your browser has made. This allows the site to be tailored to you on your return visits. Cookies cannot identify you personally. If you do not wish to receive cookies it is likely that you can disable their use by altering the security settings on your web browser however this may impede your ability to use parts of the site (for example, the shopping trolley). Your web browser might also contain a mechanism that warns you that a site you are visiting makes use of cookies.

2. What Happens with Your Personal Information?

The personal information collected from you at this site is or may be used:

• for credit verification purposes;
• for billing purposes;
• to maintain your account;
• to notify you about other or new services or promotions from time to time;
• to provide customer support;
• in order to provide you with the products, services or information you have requested.

Aspects of these functions may be outsourced to third parties who are only authorised by Jones Lang LaSalle to use this information for these purposes. Jones Lang LaSalle may also use its customer database, including information provided by you through this web site, to distribute information about other Jones Lang LaSalle services and other organisations' services to you. If at any time you no longer wish to receive email or postal communications from Jones Lang LaSalle or from third parties, you can contact Jones Lang LaSalle customer service at any time and make an 'opt out' request, as per details at the end of this Statement. Information collected on this site may also be combined and de-identified to provide Jones Lang LaSalle with anonymous demographic and usage information. Jones Lang LaSalle can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties. In addition, anonymous navigation information may be used for statistical analysis of the site, for marketing purposes and to tailor the content of the site to the needs of Jones Lang LaSalle customers. Statistical information is not disclosed in connection with your personal information.

3. Will personal information be given to anyone else?

Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement and with the terms and conditions of any relevant service. You should check the terms and conditions of individual products and services for information about disclosures. Information collected at this site may be disclosed to third parties where functions are being outsourced. Jones Lang LaSalle may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

4. Access and Correction

Once you have registered as a Jones Lang LaSalle customer, you may access your account details and correct your personal information, by logging into your Jones Lang LaSalle Customer Account. You can lodge an access request with Jones Lang LaSalle customer service at any time as per the details at the end of this Statement.

5. Are personal account details safe when being transmitted?

Jones Lang LaSalle strives to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind Jones Lang LaSalle firewalls. Jones Lang LaSalle secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet. However, while Jones Lang LaSalle maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

6. Are personal account details stored safely

Jones Lang LaSalle takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Jones Lang LaSalle only permits your details to be accessed by authorised personnel. For what purpose does Jones Lang LaSalle require your Personal Information? Jones Lang LaSalle collects and uses Personal Information about you primarily to supply you with the products and services you order from it and its related companies (Jones Lang LaSalle Group Companies). Jones Lang LaSalle also collects and uses Personal Information for related (or secondary) purposes including:

• a. billing and account management;
• b. business planning and product development; and
• c. to provide you with information about promotions, as well as the products and services

Jones Lang LaSalle Group companies and other organisations. How Jones Lang LaSalle may use your Personal Information? Jones Lang LaSalle may disclose Personal Information about you (for the purposes set out in clause 1) to:

• a. any of the Jones Lang LaSalle Group companies;
• b. Jones Lang LaSalle agents, dealers, contractors and franchisees;
• c. Jones Lang LaSalle suppliers who need access to the Personal Information to provide Jones Lang LaSalle with services, enabling Jones Lang LaSalle Group companies to supply you with the products and services you have ordered.

When and how can you opt out?

If you wish only to receive communications that are account-related or legally required, you may request not to receive other communications (ie you may "opt out"). If you wish to make a request to opt-out, you can do so at any time by letting Jones Lang LaSalle know of your request by following the Unsubscribe instructions on any piece of electronic mail from Jones Lang LaSalle or by contacting the Jones Lang LaSalle customer service by clicking here. If you provide Jones Lang LaSalle with an opt-out request, Jones Lang LaSalle will activate your request as soon as reasonably possible after receiving it. Jones Lang LaSalle will not charge you for processing a request to opt-out.

Your right to access your records.

You may request access to Personal Information Jones Lang LaSalle holds about you, and Jones Lang LaSalle will grant you access unless it is required or permitted to refuse such a request. You may also request that information about you be corrected if you think that it is not accurate. You should contact us if you require more information. Jones Lang LaSalle rights to disclose your credit information. For the purpose of processing some orders and ongoing credit management of your account, Jones Lang LaSalle may need to disclose to a credit reporting agency:

• a. personal identifying details, including your name, current and previous addresses, driver's licence number, date of birth and employer;
• b. the fact you have purchased a Jones Lang LaSalle product or service, and any credit limit on your account;
• c. the amount of any payments which are overdue for at least sixty (60) days, when steps have been taken by Jones Lang LaSalle to recover those overdue payments;
• d. where an overdue payment has been previously reported, advice that the payment is no longer overdue;
• e. cheques or credit card payments which have been dishonoured;
• f. court judgments or bankruptcy orders made against you;
• g. that, in the opinion of Jones Lang LaSalle, you have committed a serious credit infringement; and
• h. when Jones Lang LaSalle ceases to provide products or services to you.

You authorise Jones Lang LaSalle to disclose the information described in clause 7 to a credit reporting agency. You also authorise Jones Lang LaSalle to seek from or give to any credit providers authorised by you or named in a credit report or to other telecommunications providers (carriers or carriage service providers), and Jones Lang LaSalle franchisees, agents, contractors and outlets, the same information and any other information on this form and any other information on your credit worthiness, credit history or credit capacity that credit providers are allowed to give under the Privacy Act. You authorise Jones Lang LaSalle to obtain and use personal credit information (eg; your existing household loans and personal credit card history) for the purpose of considering an application by you for commercial credit; (to use the Jones Lang LaSalle service and your phone as a sole trader.) You authorise Jones Lang LaSalle to obtain and use commercial information about your commercial credit worthiness or commercial history (your existing credit record as a sole trader) when considering an application for consumer credit, for example where the Service will be used for domestic purposes. Jones Lang LaSalle may refuse or cancel the supply of products or services on the basis of its credit assessment of you. You are entitled to see, and to correct, any credit information which Jones Lang LaSalle holds about you.

Contacting Jones Lang LaSalle

Jones Lang LaSalle is concerned to ensure that your Internet experience is a safe and enjoyable one. If you have any questions or comments about this Privacy Statement you can contact Jones Lang LaSalle.

This Privacy Statement may change from time to time. Any changes to Jones Lang LaSalle Privacy Statement will be highlighted in this area from time to time. This policy was last updated on 1st of June 2006.